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I'm having issues with my location. What Can I do?
In order to add money to your e-cash wallet you must be in a casino. If your location is not showing correctly please allow location in your settings or visit reception to log your visit.My card details are no longer correct. Can I update them?
If you have changed address you can update your card from your e-cash wallet. If your card number has changed or you need to add a new card you will need to delete your current card first before adding a new one.How do I use my e-cash balance?
Your online deposits are added to the same e-cash balance as in-person deposits at our cash desk. This balance is on your rewards card and can be used at our slot machines and e-tables.I received a message that I can't add another card. What can I do?
For your security there is a limit on how many cards can be added in one gaming day. This will reset on the following day. If you believe there is an issue please visit the cash desk at your local Genting Casino.Can I cash out or transfer my balance from the app?
No, if you would like to cash out please visit the cash desk at your local Genting Casino and the team will be able to help you.It is a different error
If none of these answers have helped you to resolve your issues then please contact mygenting@gentinguk.com with details of your issue including any relevant screengrabs or error warnings and the team will get back to you as soon as possible so that you can login.If it is a different error
If none of these answers have helped you to resolve your issues then please contact mygenting@gentinguk.com with details of your issue including any relevant screengrabs or error warnings and the team will get back to you as soon as possible.
When was the Live Facial Recognition Technology FAQs Updated?
Last updated: 2nd November 2023
What’s new: we have updated these FAQs to clarify where our data comes from for individuals suspended for responsible gambling reasons (also previously referred to as “SENSE” registered individuals).
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